I was in FAO Schwartz in New York recently and saw a very interesting micro segmentation concept in children's toys: In the middle of FAO Schwartz they have placed a set of displays with touch screens. Through a simple User Interface the customer (mainly boys between 3 and 12 that day) select the car, what color the car should be, what wheels should go on it and so on - way more features than Scion, another company in the micro segmentation game, offers.
After making your selections, you wait three minutes and a fully customized car appears in the tray to the left of the display:
Mobile segmentation is lacking far behind. I am convinced that micro segmentation will come to lead the mobile industry. While operators and handset manufacturers do some segmentation today, they are fairly broad and coarse in their segmentation. "Youth" for example is the current favorite segment in the mobile industry. It is a broad segment you could apply to at least a 1.5 billion people on the planet. If instead you micro segmented your way down to say "sub-urban music centric mid teens in the Chicago area" you have a true micro segment.











